Return and Refund Policy
1. General
- We offer refunds, repairs, and replacements in accordance with Australian Consumer Law.
- This policy applies to purchases from www.robotmylife.com.au, www.moebot.com.au, and www.poolbot.com.au.
2. Australian Consumer Law
- Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
- For major failures, you are entitled to cancel the purchase, receive a refund, and compensation for foreseeable damage or loss.
- For minor failures, you are entitled to a re-supply or a refund.
- More information is available on the Australian Competition and Consumer Commission website.
3. 30 day returns
- You may request a refund or exchange within 30 days of receipt if:
- The product is unused, undamaged, in original packaging, and shipped back with an outer protective box.
- Services have not been performed.
4. 30-Day Satisfaction Guarantee
- Some products come with a 30-day satisfaction guarantee. You can return the product within 30 days for a full refund if:
- The product is undamaged, clean, in original packaging, and shipped back at your cost.
- Any loss in return transit is your responsibility.
5. Products Damaged During Delivery
- Contact us within 3 days if your product is damaged during delivery.
- Return the damaged product with its packaging for a repair, replacement, or refund.
6. Exceptions
- We may refuse a repair, replacement, or refund if:
- The product was misused.
- You knew of the problem before purchase.
- You requested specific alterations against our advice.
7. Shipping Costs for Returns
- We cover shipping costs for returns if the product fails to meet Consumer Guarantees.
- If the product is too large or heavy, we will arrange and cover the shipping.
8. Response Time
- We aim to process requests within 7 days of receipt.
9. How to Return Products
- Contact us via the provided email for return authorization.
- Refunds will be issued in the original payment method.
- Proof of purchase and possibly government-issued ID are required.
Contact Us
- For any questions, contact us at customerservice@robotmylife.com.au.
