Please read our FAQ's before sending us a message.

We accept all major credit cards including Visa, Mastercard and American Express.

We also offer buy now and pay later

• After Pay
• Humm
• Latitude Pay
• Zip

We ship via Aramex  or Australia Post. Being the exclusive distributor in Australia and New Zealand we ordinarily have ample stock hold. Your order is normally processed within 24hrs and dispatched. If your item is out of stock, it may be backordered and sent ASAP. If this is the case you will be notified by our team once we have an ETA.

Yes, you will receive an invoice with your order

• Warranty is 12 months for manufacturing defects on all robots unless listed below
• Warranty for MoeBot motors is 2 years
• Warranty for MoeBot batteries is 12 months

Our support team is available Mon- Friday, via live chat or by calling. We suggest using the knowledge base first before contacting support. In many circumstances the answer to your query will be in the Knowledge Base.  direct contact details are also located there

In many circumstances a robot can be reset by a customer, or a simple repair performed with a screwdriver. If a part is required, we will ship the part at no cost.

If the support team has deemed that a robot needs to be repaired, we will have it shipped back at our cost to one of our support centres in VIC, NSW or QLD. Normally, repairs are completed in under 10 business days and the robot will be shipped back to you at no cost.

If you have an issue, please use the knowledge base first, if that doesn’t help please contact via live chat or by calling so our team can help you.