Return and Refund Policy

We offer refunds, repairs, and replacements in accordance with Australian Consumer Law.
This policy applies to purchases from www.robotmylife.com.au, www.moebot.com.au, and www.poolbot.com.au.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
For major failures, you are entitled to cancel the purchase, receive a refund, and compensation for foreseeable damage or loss.
For minor failures, you are entitled to a re-supply or a refund.
More information is available on the Australian Competition and Consumer Commission website.

Some products come with a 30-day satisfaction guarantee. You can return the product within 30 days for a full refund if:

• The product is undamaged, clean, in original packaging, and shipped back at your cost.
• Any loss in return transit is your responsibility.

Some products come with a 30-day satisfaction guarantee. You can return the product within 30 days for a full refund if:

• The product is undamaged, clean, in original packaging, and shipped back at your cost.
• Any loss in return transit is your responsibility.

Contact us within 3 days if your product is damaged during delivery.
Return the damaged product with its packaging for a repair, replacement, or refund.

We may refuse a repair, replacement, or refund if:

• The product was misused.
• You knew of the problem before purchase.
•  You requested specific alterations against our advice.

We cover shipping costs for returns if the product fails to meet Consumer Guarantees.
If the product is too large or heavy, we will arrange and cover the shipping.

We aim to process requests within 7 days of receipt.

Contact us via the provided email for return authorization.
Refunds will be issued in the original payment method.
Proof of purchase and possibly government-issued ID are required.